Contact Us

How to Reach Madeira Rental Car in Funchal

Whether you have a question about a specific vehicle, need to arrange airport delivery to Cristiano Ronaldo International Airport, or want to confirm a booking detail, our local Funchal team is easy to reach. We are a small, dedicated operation and your message goes directly to the people who handle your rental - not to an overseas call centre.

For most enquiries, email is the fastest way to get a detailed, written answer. If you are already on the island or need an urgent same-day response, calling us directly during working hours is the best option.

Contact Details for Funchal Car Hire

Email: info@madeirarentalcar.com
Phone: +1 (966) 261-3435
Address: Funchal, Madeira, Portugal

Office Hours for Rental Enquiries

Our team is available to take calls and respond to emails during the following hours. Outside of these times, you are welcome to send an email and we will respond on the next working morning.

Monday to Friday: 08:00 - 19:00 (WET / WEST)
Saturday: 08:00 - 17:00
Sunday and Public Holidays: 09:00 - 14:00

Madeira follows Western European Time (UTC+0 in winter, UTC+1 in summer). Please keep this in mind if you are contacting us from outside Portugal.

When to Email Versus When to Call

Email is ideal for booking confirmations, written quotes, requests for child seat or GPS add-ons, invoice copies, and any question where you want a record of the answer. We typically respond to emails within two to three hours during working days.

Calling is better when you have just landed at Funchal Airport and need to coordinate an immediate pickup, or if you are mid-rental and need roadside guidance. Our phone line is answered by a real person during office hours and is not a recorded system.

If you are reaching out about a weekly car hire deal, a young driver surcharge query, or a long-term monthly rental in Funchal, email works well as our team can send you a tailored written quote with all conditions included.

Where to Find Our Funchal Office and Airport Desk

Our main operation is based in Funchal, the capital of Madeira, conveniently positioned for customers arriving in the city centre, along the Avenida do Mar waterfront, or staying in the hotel zone near Lido and Promenade. If you are driving in from the east via the Via Rapida, Funchal is straightforward to reach and our team can direct you from any part of the island.

We also maintain a pickup and drop-off service at Madeira Airport - officially Aeroporto Internacional da Madeira Cristiano Ronaldo - located approximately 22 kilometres east of Funchal in Santa Cruz. Vehicle delivery to the arrivals area is available by arrangement at the time of booking. You do not need to visit a rental counter; your car will be ready and waiting when you land.

For hotel deliveries within Funchal - including the Zona Velha old town, the Quinta do Lorde area, or hotels along the Estrada Monumental - please mention your property name and check-in time when you get in touch so we can schedule delivery to coincide with your arrival.

Reporting a Problem or Requesting a Change to Your Booking

If you need to modify your rental dates, swap a vehicle category, or report an issue during your hire period, please contact us by phone for urgent matters and by email for non-urgent changes. Include your booking reference number and the name used at the time of reservation to help us locate your file quickly.

Cancellations are handled according to the terms confirmed at booking. Most reservations include free cancellation up to 48 hours before the scheduled pickup time. Please review your booking confirmation email for the exact conditions that apply to your rental.